M B LUXE WIGS IS NOT RESPONSIBLE FOR UNITS NOT FITTING PROPERLY DUE TO THE SELECTING OF A INCORRECT CAP SIZE AT YOUR TIME OF ORDER! PLEASE REFER TO OUR CHART TO CHECK YOUR OPTIONS.
Shipping Policy: We thank you for your support. We are not responsible for the order once it has been shipped & in the care of USPS. Typically shipping time is 3-5 business days. This does not include processing time for payment verification nor construction time.
Customization Policy: We are not responsible for units and or the lace shedding in result of the customization process which includes bleaching the knots to ensure a more natural and realistic appearance for the hairline., This is a normal process. You can send in your unit for a repair service plus the cost of the lace product ( closure/frontal )
Wig Insurance Policy: MB Luxe is not responsible for the normal wear and tear of a unit. You are however able to request a Wig Insurance/ protection service by selecting that option online.
Construction Policy: MB Luxe is not responsible for the dissatisfaction of the unit which includes but not limited to cap type (stretch mesh), track placement (hand stitching), threading selection(cotton), & etc. based off of personal expectations. (charge back prevention measure) All of our units are made with precision and care while being handcrafted and designed to bring you ultimate quality and superior value. We take our time when creating our collection so you can rest assured that you will receive top quality luxury products from our company
Email Policy/ Hour of Operation: Please allow 2-4 business days for a email reply. Our hours of operation are Mon-Fri 8am- 5pm. Digital products will be sent during this time frame so be mindful of this process during weeks & holidays
Customer Service Policy: customer service is available during our hours of operation only. We are here to service your request and address any questions or concerns to ensure that you have the best experience with our company. Email our support team at firstname.lastname@example.org
Payment Processing Policy:
We are not responsible for payments that are unable to be verified. Payments that are unable to be verified includes:
ZIP CODE INVALID FOR CARD USED
CARD USED IS NOT THE SAME AS NAME ON ORDER
INCORRECT EMAIL PLACED ON LINE AT YOUR TIME OF ORDER. If we can not verify your payment within 5-7 business days your order will be cancelled and you will automatically receive a refund.
Class Payment Plan Policy:
Payment plan arrangements are only available for those who have secured a deposit and enrolled in a class or educational program. Class fees are due prior to or on the day of class via invoice payment only.
WIG RETURNS: If there is a discrepancy for any reason & you are unhappy with your product, fell free to send us the unit back, still boxed (the seal that holds the original package together must not be open, manipulated, or ripped), with lace still fully attached for a full refund of the product within 48 hours of receiving the package. ONCE THE WIG HAS BEEN WORN, THE LABEL FROM PACKAGING HAS BEEN RIPPED OR ALTERED IN ANY WAY NO REFUND OR EXCHANGE IS VALID AT THAT POINT! Email our support team to have any questions or concerns about this processed addressed. We greatly appreciate your support and cooperation.
TURN AROUND TIME: 7 -14 BUSINESS DAYS IS OUR PROCESSING TIME. (VARIES DEPENDING ON THE UNIT) & SHIPPING IS 1-3 BUSINESS DAYS. Please note that this time frame might vary depending on demand (holiday seasons especially). Rush orders are currently not available for request. Your tracking number for shipping confirmation will be sent within this time frame. Be sure to subscribe to our newsletters to stay updated with the latest sales, discounts, giveaways, & so much more! Be sure to tag us in your selfies using the hashtag #luxedoll! We greatly appreciate your business. Thank you for shopping with us!
MAINTENANCE: Maintenance for the curly patterns should be done 3 times per week/ or as desired, with a spray wash (spray bottle composed of leave in conditioner diluted with water). Conditioner/ leave in condition choices are to be used at your desecration however, please be sure that it is sulfate free & a non alcohol product with great quality. No oils, serums, holding sprays, or mouse foam products are recommended for use because they are considered a heavy product & will weight down the hair. AIR DRY AND USE WIDE TOOTH COMB.
Maintenance for body wave hair is to co wash every 4 weeks with conditioner & complete wash with shampoo & condition every 6 weeks. AIR DRY AND USE WIDE TOOTH COMB. You can do so as often as you please but these are our suggestions. Only sulfate free & non alcohol products are recommended.
Maintenance for straight hair is to co wash every 4 weeks with conditioner & complete wash with shampoo & condition every 6 weeks. AIR DRY AND USE WIDE TOOTH COMB. You can do so as often as you please but these are our suggestions. Only sulfate free & non alcohol products are recommended.
Class REFUND policy: final sale. NO REFUND FOR ANY CLASS RESERVATIONS UNDER ANY CIRCUMSTANCES.
Digital Content Policy: please allow two BUSINESS DAYS ( not including weekends and holidays) to process your order and receive your merchandise. All intellectual property such as ebook, forms, and guides are copyright protected so please be mindful when downloading your item that you do not share the content with anyone who has not purchased themselves. Please note that you are free to create and strategize your business based off the information that is provided to you from our online education.
Art of Glueless & Vendor Educational Online Series Policy: You can expect for our series sessions to start on date listed in products description. Program access will be sent to you via email along with your downloadable curriculum. Thank you for joining the community. We are excited to assist you in getting your business to that next level!
REFUND POLICY: NO REFUND FOR DIGITAL PRODUCTS, HAIR CARE PRODUCTS, KITS, CLASSES OR ONLINE EDUCATION AS WELL AS IN PERSON CLASSES.
BY ORDERING YOU AGREE & CONFIRM THAT YOU HAVE READ & UNDERSTOOD ALL THE TERMS & CONDITIONS, PROCEDURES, POLICES, FAQ SECTIONS, AND ALL OTHER INFORMATION LISTED ON THIS WEBSITE.